Last updated 13 November 2026.
Replacement first
If a product stops working during its warranty we fix it or replace it, usually the same day.
When you get your money back
If we cannot deliver your order, or cannot fix or replace a product during its warranty, the money goes back to your wallet on SmartAIToolz.
What is not covered
- A change of mind after the order is delivered.
- Login details changed or shared by the buyer.
- Breaking the rules of the app.
- A warranty that has ended.
How to ask
Send your order number and the email you used to buy. We check your order and reply as soon as we can.
Questions? Write to support@smartaitoolz.com or open a support ticket in your account.